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FAQ @FIZE

The device prompted an alert. How do I solve the issue?

Below is a table specifying the FIZE kUO alerts and their solutions.

Low Urine Flow

Description
The system has identified low urine flow over the defined period.

Sound Alarm Option
yes

Solution
Check patient status according to unit and/or physician instruction.
If no action is needed, close alert.

If needed, you may change alert parameters in the Settings menu (See Section in Instructions for Use – ‘Alert Configuration’)

High Urine Flow

Description
The system has identified low urine flow over the defined period.

Sound Alarm Option
yes

Solution
Check patient status according to unit and/or physician instruction.
If no action is needed, close alert
If needed, you may change alert parameters in the Settings menu (See Section in Instructions for Use – ‘Alert Configuration’)

No Urine Detected

Description
The system has identified low urine flow over the defined period.

Sound Alarm Option
yes

Solution
Check patient status according to unit and/or physician instruction.
If no action is needed, close alert
If needed, you may change alert parameters in the Settings menu (See Section in Instructions for Use – ‘Alert Configuration’)

Battery Low

Description
Console battery is low

Sound Alarm Option
no

Solution
Connect console to power supply using the provided cable

Battery Failure

Description
Battery malfunction prevents device operation on battery alone.

Sound Alarm Option
no

Solution
Keep device connected to power supply and notify FIZE Medical Technical Support

Air Leak

Description
The system has identified a suspected air leak or kink in tubing

Sound Alarm Option
yes

Solution
Make sure catheter is properly connected to the disposable kit and that tubing is not kinked or ruptured.
If alert repeats and no kink or air leak was detected, replace kit.

Cassette Ejected

Description
Cassette was ejected by the system following a timeout due to an ignored alert (low battery, no urine, etc.)
Ejection cause will be specified in the alert.

Sound Alarm Option
yes

Solution
Check the cause of cassette ejection specified in the alert and address accordingly (See section 6 in Instructions for Use)
After eliminating the cause for the alert, re-insert cassette

Disposable Kit Connection Failed

Description
Problem was detected in kit insertion

Sound Alarm Option
no

Solution
Try inserting cassette again. Make sure you follow cassette insertion instruction as detailed in section 5.1.4 of the Instructions for Use.
if the problem repeats, replace kit.

Disposable Kit Problem

Description
Kit malfunction detected while monitoring

Sound Alarm Option
no

Solution
Replace kit

Cassette Release Failed

Description
Cassette failed to properly release from console when ejected

Sound Alarm Option
Voice alert always on

Solution
Pull out the cassette manually. Insert cassette and eject it again to make sure cassette release is in order. If no issues arise – insert cassette and resume monitoring.

Initialization Failed

Description
Measurement initialization could not be completed

Sound Alarm Option
no

Solution
Try Initializing again. If initialization failed again, replace kit.

Monitoring Paused

Description
Monitoring paused by the user

Sound Alarm Option
no

Solution
Press “resume” to continue monitoring

Hardware Failure

Description
System detected a hardware failure while monitoring

Sound Alarm Option
no

Solution

Restart device by pressing the ‘Restart’ button in the alert.
If the issue is not resolved – shut down device and contact FIZE Medical Technical Service

The urine volume in the collection bag doesn't match the urine volume I see on the FIZE kUO screen. How is this possible?

Discrepancy between the volume observed in the urine collection-bag and the volume presented on the FIZE kUO screen can arise from several reasons, among which are:
• Urine in the collection bag was accumulated over a different time period than the value you observe on the screen.
• Cassette was ejected and urine flowed to the collection bag without being measured.
Note: If the FIZE kUO urine output values are unreasonably high, it might be caused by an air leak in the tubing. Make sure tubing is properly connected with no kinks. Replace the kit as necessary.

Is the urine in the tubing already measured?

Yes, urine is measured immediately as it exits the bladder. Therefore, all urine is measured regardless of its position in the tubing .

Why was the cassette ejected from the console ?

Cassette may be ejected due to a timeout alert. Check cause for ejection specified in the alert and address accordingly.
If the alert has already been closed, you may access it through the Alert History by pressing the alert icon in the upper toolbar.

Is the FIZE kUO MR safe?

The FIZE kUO Disposable Kit is MR Conditional, so it can remain connected to the patient during an MRI scan. The exact MRI conditions are defined in the Instructions for Use. (Please review the information to make sure your MRI is included.)
Note: The disposable kit should be located between the patient's legs and the urine bag should be located at the end of the bed (on the far side of the MRI scanner). The FIZE kUO console is MR unsafe.

How do I transport a patient who's connected to the FIZE kUO?

Before you transport the patient, disconnect the console from the power supply. (The device can run on its battery for up to 4 hours.) To stop measurement during transportation, press the Eject button. Urine will flow into the collection bag without being measured.

How does the device drain the urine?

The FIZE kUO implements a smart drainage technology.
Unlike a manual urinometer where urine is drained by a constant sub-pressure applied to the bladder by gravity, the FIZE kUO sensor detects urine and enables its drainage by the application of an adaptive sub-pressure, comparable to that of a manual urinometer.