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FAQ @FIZE
The device prompted an alert. How do I solve the issue?
Below is a table specifying the FIZE kUO alerts and their solutions.
Low Urine Flow
Description
The system has identified low urine flow over the defined period.
Sound Alarm Option
yes
Solution
Check patient status according to unit and/or physician instruction.
If no action is needed, close alert.
If needed, you may change alert parameters in the Settings menu (See Section in Instructions for Use – ‘Alert Configuration’)
The system has identified low urine flow over the defined period.
Sound Alarm Option
yes
Solution
Check patient status according to unit and/or physician instruction.
If no action is needed, close alert.
If needed, you may change alert parameters in the Settings menu (See Section in Instructions for Use – ‘Alert Configuration’)
High Urine Flow
Description
The system has identified low urine flow over the defined period.
Sound Alarm Option
yes
Solution
Check patient status according to unit and/or physician instruction.
If no action is needed, close alert
If needed, you may change alert parameters in the Settings menu (See Section in Instructions for Use – ‘Alert Configuration’)
The system has identified low urine flow over the defined period.
Sound Alarm Option
yes
Solution
Check patient status according to unit and/or physician instruction.
If no action is needed, close alert
If needed, you may change alert parameters in the Settings menu (See Section in Instructions for Use – ‘Alert Configuration’)
No Urine Detected
Description
The system has identified low urine flow over the defined period.
Sound Alarm Option
yes
Solution
Check patient status according to unit and/or physician instruction.
If no action is needed, close alert
If needed, you may change alert parameters in the Settings menu (See Section in Instructions for Use – ‘Alert Configuration’)
The system has identified low urine flow over the defined period.
Sound Alarm Option
yes
Solution
Check patient status according to unit and/or physician instruction.
If no action is needed, close alert
If needed, you may change alert parameters in the Settings menu (See Section in Instructions for Use – ‘Alert Configuration’)
Battery Low
Description
Console battery is low
Sound Alarm Option
no
Solution
Connect console to power supply using the provided cable
Console battery is low
Sound Alarm Option
no
Solution
Connect console to power supply using the provided cable
Battery Failure
Description
Battery malfunction prevents device operation on battery alone.
Sound Alarm Option
no
Solution
Keep device connected to power supply and notify FIZE Medical Technical Support
Battery malfunction prevents device operation on battery alone.
Sound Alarm Option
no
Solution
Keep device connected to power supply and notify FIZE Medical Technical Support
Air Leak
Description
The system has identified a suspected air leak or kink in tubing
Sound Alarm Option
yes
Solution
Make sure catheter is properly connected to the disposable kit and that tubing is not kinked or ruptured.
If alert repeats and no kink or air leak was detected, replace kit.
The system has identified a suspected air leak or kink in tubing
Sound Alarm Option
yes
Solution
Make sure catheter is properly connected to the disposable kit and that tubing is not kinked or ruptured.
If alert repeats and no kink or air leak was detected, replace kit.
Cassette Ejected
Description
Cassette was ejected by the system following a timeout due to an ignored alert (low battery, no urine, etc.)
Ejection cause will be specified in the alert.
Sound Alarm Option
yes
Solution
Check the cause of cassette ejection specified in the alert and address accordingly (See section 6 in Instructions for Use)
After eliminating the cause for the alert, re-insert cassette
Cassette was ejected by the system following a timeout due to an ignored alert (low battery, no urine, etc.)
Ejection cause will be specified in the alert.
Sound Alarm Option
yes
Solution
Check the cause of cassette ejection specified in the alert and address accordingly (See section 6 in Instructions for Use)
After eliminating the cause for the alert, re-insert cassette
Disposable Kit Connection Failed
Description
Problem was detected in kit insertion
Sound Alarm Option
no
Solution
Try inserting cassette again. Make sure you follow cassette insertion instruction as detailed in section 5.1.4 of the Instructions for Use.
if the problem repeats, replace kit.
Problem was detected in kit insertion
Sound Alarm Option
no
Solution
Try inserting cassette again. Make sure you follow cassette insertion instruction as detailed in section 5.1.4 of the Instructions for Use.
if the problem repeats, replace kit.
Disposable Kit Problem
Description
Kit malfunction detected while monitoring
Sound Alarm Option
no
Solution
Replace kit
Kit malfunction detected while monitoring
Sound Alarm Option
no
Solution
Replace kit
Cassette Release Failed
Description
Cassette failed to properly release from console when ejected
Sound Alarm Option
Voice alert always on
Solution
Pull out the cassette manually. Insert cassette and eject it again to make sure cassette release is in order. If no issues arise – insert cassette and resume monitoring.
Cassette failed to properly release from console when ejected
Sound Alarm Option
Voice alert always on
Solution
Pull out the cassette manually. Insert cassette and eject it again to make sure cassette release is in order. If no issues arise – insert cassette and resume monitoring.
Initialization Failed
Description
Measurement initialization could not be completed
Sound Alarm Option
no
Solution
Try Initializing again. If initialization failed again, replace kit.
Measurement initialization could not be completed
Sound Alarm Option
no
Solution
Try Initializing again. If initialization failed again, replace kit.
Monitoring Paused
Description
Monitoring paused by the user
Sound Alarm Option
no
Solution
Press “resume” to continue monitoring
Monitoring paused by the user
Sound Alarm Option
no
Solution
Press “resume” to continue monitoring
Hardware Failure
Description
System detected a hardware failure while monitoring
Sound Alarm Option
no
Solution
Restart device by pressing the ‘Restart’ button in the alert.
If the issue is not resolved – shut down device and contact FIZE Medical Technical Service
System detected a hardware failure while monitoring
Sound Alarm Option
no
Solution
Restart device by pressing the ‘Restart’ button in the alert.
If the issue is not resolved – shut down device and contact FIZE Medical Technical Service
The urine volume in the collection bag doesn't match the urine volume I see on the FIZE kUO screen. How is this possible?
Discrepancy between the volume observed in the urine collection-bag and the volume presented on the FIZE kUO screen can arise from several reasons, among which are:
• Urine in the collection bag was accumulated over a different time period than the value you observe on the screen.
• Cassette was ejected and urine flowed to the collection bag without being measured.
Note: If the FIZE kUO urine output values are unreasonably high, it might be caused by an air leak in the tubing. Make sure tubing is properly connected with no kinks. Replace the kit as necessary.
• Urine in the collection bag was accumulated over a different time period than the value you observe on the screen.
• Cassette was ejected and urine flowed to the collection bag without being measured.
Note: If the FIZE kUO urine output values are unreasonably high, it might be caused by an air leak in the tubing. Make sure tubing is properly connected with no kinks. Replace the kit as necessary.
Is the urine in the tubing already measured?
Yes, urine is measured immediately as it exits the bladder. Therefore, all urine is measured regardless of its position in the tubing .
Why was the cassette ejected from the console ?
Cassette may be ejected due to a timeout alert. Check cause for ejection specified in the alert and address accordingly.
If the alert has already been closed, you may access it through the Alert History by pressing the alert icon in the upper toolbar.
If the alert has already been closed, you may access it through the Alert History by pressing the alert icon in the upper toolbar.
Is the FIZE kUO MR safe?
The FIZE kUO Disposable Kit is MR Conditional, so it can remain connected to the patient during an MRI scan. The exact MRI conditions are defined in the Instructions for Use. (Please review the information to make sure your MRI is included.)
Note: The disposable kit should be located between the patient's legs and the urine bag should be located at the end of the bed (on the far side of the MRI scanner). The FIZE kUO console is MR unsafe.
Note: The disposable kit should be located between the patient's legs and the urine bag should be located at the end of the bed (on the far side of the MRI scanner). The FIZE kUO console is MR unsafe.
How do I transport a patient who's connected to the FIZE kUO?
Before you transport the patient, disconnect the console from the power supply. (The device can run on its battery for up to 4 hours.) To stop measurement during transportation, press the Eject button. Urine will flow into the collection bag without being measured.
How does the device drain the urine?
The FIZE kUO implements a smart drainage technology.
Unlike a manual urinometer where urine is drained by a constant sub-pressure applied to the bladder by gravity, the FIZE kUO sensor detects urine and enables its drainage by the application of an adaptive sub-pressure, comparable to that of a manual urinometer.
Unlike a manual urinometer where urine is drained by a constant sub-pressure applied to the bladder by gravity, the FIZE kUO sensor detects urine and enables its drainage by the application of an adaptive sub-pressure, comparable to that of a manual urinometer.